DELIVERY & PAYMENT

How long does it take to deliver any order?

Delivery is typically 7 working days from your order being placed.

Can I change my delivery date?

Most of the orders are possible to change the delivery date of your order. To confirm the change or any alteration please call our customer service team on +44-7727464187.

Do you offer or sell samples as I am not sure about the colour?

We provide pre-order samples of all the products on request. We charge the delivery cost of the sample. This will be refunded towards your order if you confirm the order of the same.

Do your prices contain VAT?

All of our prices online are exclusive of VAT.

How can I track my order?

You can connect to our customer service team or track your order via https://stonefooting.co.uk/track-order/

GENERAL INFORMATION

Do we offer customized sizes as per requirement?

Yes we do deliver customized sizes as per order requirements.

Are products of standard quality?

Stone footing provides best quality stones as clients project success is our responsibility.

Do we have customer support 24/7?

Our online customer support service is available for help within office hours from 10am-6pm Monday to Saturday.

Can damaged products be returned or refunded?

For normal chipping or other damages will be replaced or returned under the terms of contract.

Can you guarantee the colour of stones as displayed in photos?

All the pictures are real, but to some extent colours may differ in physicality in comparison to photos displayed on websites.